Thank you for choosing My Very Own Gift Company for your personalised children’s gifts. We know the choice of gift provider is wide and varied so we are grateful that you have selected us for your special gift and we will do our utmost to fulfil your exacting requirements. Please read the terms and conditions of business which follow carefully. They are designed to protect both you and us. Please note that by placing an order with My Very Own Gift Company, you are consenting to be bound by these terms and conditions of business.
All items are personalised and will be created exactly as you have specified. Please ensure that all spellings are correct and that all punctuation marks and spacings are shown exactly as you would like them to appear on your finished item. We want you to be thrilled with your purchase so it is vital that these steps are undertaken with the utmost care and precision.
Payment and shipping policy
Full payment is required for all orders at the time the order is placed. All orders will be despatched within 5 working days of receipt.
All orders will be shipped to addresses within the U.K. by first class post at no additional cost. My Very Own Gift Company is happy to deliver to overseas locations if requested although some destinations are exempt (please see listing below). The current delivery costs are detailed as follows:
• £5.00 for an order within the UK
• £11.60 for an order outside the UK but within Europe
• £15.75 for an order to the rest of the world
The delivery costs shown are reflective of the Royal Mail’s current tariff and may be subject to change without notice. An accurate delivery cost will be displayed at the point of sale and it is this price which shall apply to your purchase. A signature for receipt will be required for overseas deliveries so please ensure that someone is available at the delivery address.
It is with regret that we are currently unable to deliver to the following destinations:
Democratic Republic of Congo
Republic of South Sudan
Orders may be paid using all major debit and credit cards via your choice of secure server operated by CardNet or through PayPal.
Returns, refunds and complaints policy
My Very Own Gift Company is proud of its reputation. We try our hardest to provide the very best service and the very best products to our customers. We strive to ensure that our customers are happy with the product supplied and will do everything in our power to remedy situations where they are not. Complaints regarding the goods supplied must be made within seven days of delivery of the order by contacting us at the e-mail/telephone numbers shown below. All orders are bespoke and are sent to print immediately after they have been accepted through our website. Consequently, we are unable to refund any orders unless they contain production errors. If we have made an error in fulfilling your order, we will promptly replace the items supplied to you or you may choose to receive a full refund. This policy does not affect your statutory rights.
All faulty/damaged goods must be returned to us at the address below before we send out replacements.
In the event that a refund is required, this will be returned to the debit or credit card used to complete the original transaction. We can only make a refund by cheque when the original payment was made to us by cheque.
Loss and damage (in transit) / faulty goods
My Very Own Gift Company offers a choice of replacement or full refund for goods that have been damaged in transit or are faulty. Please contact us to notify us of the problem. Then please return the damaged or faulty goods, together with the packaging to the address below within seven days of receipt of the goods and we will replace the goods or issue a refund in line with our refunds policy.
Events beyond our control (force majeure)
My Very Own Gift Company will not be responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.
Prices shown on the website are correct at the time of publication and are shown in pounds sterling. We reserve the right to change prices without notice.
You may contact us by email or via our postal address:
44, Priory Avenue, Petts Wood,
My Very Own Gift Company takes your privacy very seriously. We will never sell, trade or distribute any personal information that has been entrusted to us. The information you provide will be used purely to respond to your enquiry or order.