Terms & Conditions and Privacy Policy

Thank you for choosing My Very Own Gift Company for your personalised children’s gifts We know the choice of gift provider is wide and varied so we are grateful that you have selected us for your special gift and we will do our utmost to fulfil your exacting requirements Please read the terms and conditions of business which follow carefully They are designed to protect both you and us Please note that by placing an order with My Very Own Gift Company, you are consenting to be bound by these terms and conditions of business.


All items are personalised and will be created exactly as you have specified.   Please ensure that all spellings are correct and that all punctuation marks and spacings are shown exactly as you would like them to appear on your finished item.  We want you to be thrilled with your purchase so it is vital that these steps are undertaken with the utmost care and precision.


Paymenanshippinpolicy

Full payment is required for all orders at the time the order is placed All orders will be despatched within 5 working days of receipt.


Al order wil b shippe t addresse withi th U.K b firs clas pos a no additional cost My Very Own Gift Company is happy to deliver to overseas locations if requeste althoug some  destination ar exemp (pleas se listin below) The current delivery costs are detailed as follows:

•    £5.00 for an order within the UK

•    £11.60 for an order outside the UK but within Europe

•    £15.75 for an order to threst of thworld

The delivery costs shown are reflective of the Royal Mail’s current tariff and may be subject to change without notice. An accurate delivery cost will be displayed at the point of sale and it is this price which shall apply to your purchase. A signature for receipt  will  be  required  for  overseas  deliveries  so  please  ensure  that  someone  is available at the delivery address.


It is with regret that we are currently unable to deliver to the following destinations:

Afghanistan

Belarus

Cuba

Democratic Republic of Congo

Iraq

Iran

Ivory Coast

Lebanon

Liberia

Libya

Myanmar

Nigeria

North Korea

Somalia

Sudan

Republic of South Sudan

Syria

Zimbabwe


Orders may be paid using all major debit and credit cards via your choice of secure server operated by CardNet or through PayPal.


Returnsrefundancomplaintpolicy

My Very Own Gift Company is proud of its reputation We try our hardest to provide the very best service and the very best products to our customers. We strive to ensure that our customers are happy with the product supplied and will do everything in our powe t remed situation wher the ar not.    Complaint regardin th goods supplied must be made within seven days of delivery of the order by contacting us at the e-mail/telephone numbers shown below All orders are bespoke and are sent to print immediately after they have been accepted through our website Consequently, we are unable to refund any orders unless they contain production errors If we have made an error in fulfilling your order, we will promptly replace the items supplied to you or you may choose to receiv full refund.   This polic does no affect your statutory rights.


All faulty/damaged goods must be returned to us at the address below before we send out replacements.


In the event that a refund is required, this will be returned to the debit or credit card used to complete the original transaction.  We can only make a refund by cheque when the original payment was made to us by cheque.


Losandamag(in transit) faultgoods

My Very Own Gift Company offers a choice of replacement or full refund for goods that have been damaged in transit or ar faulty.   Pleas contact us t notify u of the problem.     The pleas retur th damage o fault goods togethe wit the packaging to the address below within seven days of receipt of the goods and we will replace the goods or issue a refund in line with our refunds policy.


Eventbeyonoucontrol (forcmajeure)

My Very Own Gift Company will not be responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.

Pricchanges

Prices shown on the website are correct at the time of publication and are shown in pounds sterling. We reserve the right to change prices without notice.

Contactinus

You may contact us by email or via our postal address:


Email: orders@myveryowngift.co.uk


Address: 

44, Priory Avenue, Petts Wood,

Kent

BR5 1JF

United Kingdom

Privacy Policy:

My Very Own Gift Company takes your privacy very seriously. We will never sell, trade or distribute any personal information that has been entrusted to us. The information you provide will be used purely to respond to your enquiry or order.